Things to Remember

Shipping and Handling

In addition to order costs, Shipping and Handling Fees will also be charged to your retailer’s credit card by XCIDIA. Before ordering, please take advantage of our Shipping Calculator to estimate actual shipping costs to inform your retail client. XCIDIA utilizes EMS, an express shipping service operated by Japan's federal postal service, to ensure shipping accountability, safety, and efficiency in the delivery of your order.

Customs Charges & Duty Taxes

Customs charges and duty taxes will be charged to the retailer directly by FedEx, separate from the order charges and shipping/handling fee charged by XCIDIA. Depending on the type of products ordered, customs charges and duty taxes will vary.

Order Cancellation

Before placing an order to a supplier, please ensure your order is correct (quantity, color, etc.). Order modification/cancellation may not be available depending on the amount of time passed since order placement or other factors. In cases when cancellation is possible, cancellation fees may apply.

Order Return/Exchange

Depending on the reason, retailers may return items purchased through XCIDIA for a full refund or exchange an item purchased through XCIDIA within 14 calendar days from the date of receipt. Items should be returned to the supplier in their original product packaging. Please note that it takes several business days to process returns. Please refer to XCIDIA’s Terms of Service for specific details regarding returns and exchanges. You can view completed returns and refunds through our online data management, easily accessing the relevant order summary.

Terms of Service/Privacy Policy

Completing online registration implies consent to XCIDIA’s Terms of Service and Privacy Policy. XCIDIA reserves the right to suspend or terminate your account at any time for any reason. Please refer to our Terms of Service and Privacy Policy to prevent any situation that could result in suspension or termination of your account. Sales representatives are responsible for keeping their retail clients informed of XCIDIA’s Terms of Service and Privacy Policy.